{"id":501,"date":"2016-05-03T21:10:41","date_gmt":"2016-05-03T21:10:41","guid":{"rendered":"http:\/\/ridedupage.azurewebsites.net\/?page_id=501"},"modified":"2025-03-04T19:52:00","modified_gmt":"2025-03-04T19:52:00","slug":"provider-faq","status":"publish","type":"page","link":"https:\/\/www.ridedupage.org\/index.php\/providers-home\/provider-faq\/","title":{"rendered":"Provider Frequently Asked Questions (FAQ)"},"content":{"rendered":"

<\/i><\/i><\/span>How does Pace calculate Provider costs?<\/span><\/a><\/h4><\/div>
\n

Pace uses a transportation system called Trapeze. Trapeze calculates the trip by provider cost multiplied by miles traveled. The miles traveled are calculated differently than map quest or some of the other on-line mapping systems. For further explanation, contact Pace\/Ride DuPage operations at 312-341-8000<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How are rider fares determined?<\/span><\/a><\/h4><\/div>
\n

Rider fares are predetermined by funding Sponsors. The exact fare will be notated next to each trip on the manifest.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How are rider fares handled?<\/span><\/a><\/h4><\/div>
\n

The driver collects the fare, and the fare amount will be subtracted from the Provider\u2019s cost for that trip. The monthly payment will reflect the provider\u2019s trip cost minus the fare collected.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How often does Pace pay Providers?<\/span><\/a><\/h4><\/div>
\n

Every month.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How are Provider payments calculated?<\/span><\/a><\/h4><\/div>
\n

The cost of the trips minus the fares, minus the liquidated damages, plus no show, cancel at the door and late cancel rider fines.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What happens when a rider no shows or cancels at the last minute?<\/span><\/a><\/h4><\/div>
\n

For every trip that is cancelled less than 30 minutes of the ride or is a no show, the Provider gets $10.00.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What are liquidated damages?<\/span><\/a><\/h4><\/div>
\n

Late trips and missed trips. A late trip is an arrival time that exceeds the 15 minute window of the scheduled pick up time. A missed trip is an arrival time of more than 60 minutes.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How are liquidated damages calculated?<\/span><\/a><\/h4><\/div>
\n

Late trips<\/h3>\n

Each pick-up that does not meet the 95% standard for on-time performance, 40% of the value of an average cost per trip for the month will be deducted from the Provider\u2019s monthly payment.<\/span>
\nEXAMPLE: 100 trips performed<\/span>
\n90 trips on time (5% less than 95%)<\/span>
\n5 trips performed below standard x $10<\/span>
\naverage monthly cost per trip = $50 x 40% = $20 deducted from Provider\u2019s<\/span>
\nmonthly payment.<\/span><\/p>\n

Missed trips<\/h3>\n

Twice the cost of one way of the trip will be deducted from the Provider\u2019s monthly payment<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Can a Provider choose in which area they work?<\/span><\/a><\/h4><\/div>
\n

The Provider may focus on one or all areas in DuPage County. The Provider may specify a township or city.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Does the Provider have to take all trips?<\/span><\/a><\/h4><\/div>
\n

The Provider can pick and choose the trips offered by the call center.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What happens when a rider no shows or cancels at the last minute?<\/span><\/a><\/h4><\/div>
\n

For every trip that is cancelled less than 30 minutes of the pick-up time or is a no show, the Provider gets $10.00.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What is the minimum number of vehicles required?<\/span><\/a><\/h4><\/div>
\n

If the vehicle is a van, 2, and if the vehicle is a sedan, 4.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Do Providers need both ambulatory and wheelchair vehicles?<\/span><\/a><\/h4><\/div>
\n

No. We prefer if a Provider has both as it\u2019s difficult to come by wheelchair accessible vehicles, but it\u2019s not required.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What are the requirements for wheelchair accessible vehicles?<\/span><\/a><\/h4><\/div>
\n

Wheelchair accessible vehicles must meet ADA standards which are available online, <\/span>Part 38\u2014Americans With Disabilities Act (ADA) Accessibility Specifications For Transportation Vehicles<\/a>.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>